Incident Root Cause & Prevention Workflow
Incident response workflow that documents the current state, traces the root cause, validates controls and creates a prevention protocol before the case is closed.
Work visibility workflow: create the centralized tracking record, define status categories, keep the information current and publish it on a central dashboard.
Copy and paste the following FlowZap code into a project in your FlowZap account to see this template diagram.
WorkInitiation { # WorkInitiation
n1: circle label:"Work Item Initiated"
n2: rectangle label:"Create Centralized Tracking Record"
n3: rectangle label:"Define Status Categories"
n4: rectangle label:"Update Progress Regularly"
n5: diamond label:"Milestone Achieved?"
n6: rectangle label:"Update Status Category"
n1.handle(right) -> n2.handle(left)
n2.handle(right) -> n3.handle(left)
n3.handle(right) -> n4.handle(left)
n5.handle(top) -> n4.handle(top) [label="No - Continue work"]
n4.handle(right) -> n5.handle(left)
n5.handle(right) -> n6.handle(left) [label="Yes"]
n6.handle(bottom) -> n4.handle(bottom)
n6.handle(right) -> InformationAccess.n7.handle(left)
}
InformationAccess { # InformationAccess
n7: circle label:"Status Query Initiated"
n8: rectangle label:"Access Central Dashboard"
n9: diamond label:"Information Current?"
n10: rectangle label:"Request Status Update"
n11: rectangle label:"Provide Current Status"
n12: circle label:"Query Resolved"
n9.handle(right) -> n12.handle(left) [label="Yes"]
n9.handle(bottom) -> n10.handle(top) [label="No - Update Required"]
n7.handle(right) -> n8.handle(left)
n8.handle(right) -> n9.handle(left)
n10.handle(right) -> n11.handle(left)
n12.handle(top) -> n4.handle(bottom) [label="Update dashboard"]
n11.handle(top) -> n12.handle(bottom)
}
Install the MCP packagenpm install -g flowzap-mcpMCP documentation
Incident response workflow that documents the current state, traces the root cause, validates controls and creates a prevention protocol before the case is closed.
Work assignment workflow that names an accountable owner, checks for blockers, escalates to the manager and confirms the assignment with everyone involved.
Handoff workflow with a completeness gate: the handoff checklist must be fully met before the receiving team approves and work moves forward.
Customer support workflow that applies the standard greeting and service protocol, then escalates to tier 2 when the standard path cannot resolve the request.
Knowledge capture workflow: document the current process steps, write the step-by-step guide, get it approved and track onboarding to completion.
Process redesign workflow that identifies bottlenecks, designs the future state, adjusts the design and deploys the technology solution on the new baseline.