Ownership Assignment & Escalation Workflow
Work assignment workflow that names an accountable owner, checks for blockers, escalates to the manager and confirms the assignment with everyone involved.
Customer Service Escalation Workflow
Customer support workflow that applies the standard greeting and service protocol, then escalates to tier 2 when the standard path cannot resolve the request.
Full FlowZap Code
Copy and paste the following FlowZap code into a project in your FlowZap account to see this template diagram.
CustomerInitiation { # CustomerInitiation
n1: circle label:"Customer Contact Initiated"
n2: rectangle label:"Follow Standard Greeting Protocol"
n3: rectangle label:"Identify Customer Needs"
n4: diamond label:"Standard Service Path?"
n5: rectangle label:"Route to Specialized Team"
n6: circle label:"Service Path Defined"
n4.handle(right) -> n6.handle(left) [label="Yes"]
n1.handle(right) -> n2.handle(left)
n2.handle(right) -> n3.handle(left)
n3.handle(right) -> n4.handle(left)
n5.handle(right) -> n6.handle(bottom)
n4.handle(bottom) -> n5.handle(left) [label="No"]
n6.handle(right) -> ServiceExecution.n7.handle(left)
}
ServiceExecution { # ServiceExecution
n7: rectangle label:"Execute Standard Service Protocol"
n8: rectangle label:"Log All Interactions & Outcomes"
n9: diamond label:"Issue Resolved?"
n10: rectangle label:"Escalate to Tier 2 Support"
n11: circle label:"Service Complete"
n9.handle(right) -> n11.handle(left) [label="Yes"]
n9.handle(bottom) -> n10.handle(top) [label="No"]
n8.handle(right) -> n9.handle(left)
n10.handle(left) -> n8.handle(bottom)
n7.handle(right) -> n8.handle(left)
}
Install the MCP packagenpm install -g flowzap-mcpMCP documentation
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