Customer Onboarding & Sales Handoff Workflow
Three-lane onboarding workflow where the sales team hands the closed deal to the onboarding specialist, who runs the kickoff and setup tasks with the customer.
Handoff workflow with a completeness gate: the handoff checklist must be fully met before the receiving team approves and work moves forward.
Copy and paste the following FlowZap code into a project in your FlowZap account to see this template diagram.
PreparationPhase { # PreparationPhase
n1: circle label:"Work Ready for Handoff"
n2: rectangle label:"Complete Handoff Checklist"
n3: diamond label:"All Requirements Met?"
n4: rectangle label:"Revise Work Package"
n5: circle label:"Handoff Approved"
n3.handle(right) -> n5.handle(left) [label="Yes"]
n3.handle(bottom) -> n4.handle(top) [label="No"]
n2.handle(right) -> n3.handle(left)
n4.handle(left) -> n2.handle(bottom)
n1.handle(right) -> n2.handle(left)
n5.handle(right) -> ReceivingPhase.n6.handle(left)
}
ReceivingPhase { # ReceivingPhase
n6: circle label:"Work Received"
n7: rectangle label:"Review Work Against Checklist"
n8: diamond label:"Work Accepted?"
n9: circle label:"Handoff Complete"
n10: rectangle label:"Request Clarification"
n8.handle(right) -> n9.handle(left) [label="Yes"]
n6.handle(right) -> n7.handle(left)
n7.handle(right) -> n8.handle(left)
n10.handle(top) -> n4.handle(bottom)
n8.handle(top) -> n10.handle(bottom) [label="No"]
}
Install the MCP packagenpm install -g flowzap-mcpMCP documentation
Three-lane onboarding workflow where the sales team hands the closed deal to the onboarding specialist, who runs the kickoff and setup tasks with the customer.
Task box diagram for invoice approval: owner, description and system on every step, from sale recording to payment, with a rejection loop back to the invoice draft.
Incident response workflow that documents the current state, traces the root cause, validates controls and creates a prevention protocol before the case is closed.
Work assignment workflow that names an accountable owner, checks for blockers, escalates to the manager and confirms the assignment with everyone involved.
Customer support workflow that applies the standard greeting and service protocol, then escalates to tier 2 when the standard path cannot resolve the request.
Knowledge capture workflow: document the current process steps, write the step-by-step guide, get it approved and track onboarding to completion.