Customer Service Escalation Workflow
Customer support workflow that applies the standard greeting and service protocol, then escalates to tier 2 when the standard path cannot resolve the request.
Ownership Assignment & Escalation Workflow
Work assignment workflow that names an accountable owner, checks for blockers, escalates to the manager and confirms the assignment with everyone involved.
Full FlowZap Code
Copy and paste the following FlowZap code into a project in your FlowZap account to see this template diagram.
TaskAssignment { # TaskAssignment
n1: circle label:"Work Request Initiated"
n2: rectangle label:"Review Scope and Requirements"
n3: diamond label:"Owner Clearly Defined?"
n4: rectangle label:"Assign Accountable Owner"
n5: rectangle label:"Communicate Assignment"
n6: circle label:"Work Begins"
n3.handle(right) -> n5.handle(left) [label="Yes"]
n5.handle(right) -> n6.handle(left)
n3.handle(bottom) -> n4.handle(left) [label="No"]
n2.handle(right) -> n3.handle(left)
n1.handle(right) -> n2.handle(left)
n4.handle(top) -> n5.handle(bottom)
n6.handle(right) -> ExecutionTracking.n7.handle(left)
}
ExecutionTracking { # ExecutionTracking
n7: rectangle label:"Execute Assigned Work"
n8: diamond label:"Support Required?"
n9: rectangle label:"Provide Assistance"
n10: diamond label:"Blockers Identified?"
n11: rectangle label:"Escalate to Manager"
n12: circle label:"Work Complete"
n7.handle(right) -> n8.handle(left)
n8.handle(top) -> n12.handle(top) [label="No"]
n8.handle(right) -> n9.handle(left) [label="Yes"]
n9.handle(right) -> n10.handle(left)
n10.handle(right) -> n12.handle(left) [label="No"]
n10.handle(bottom) -> n11.handle(left) [label="Yes"]
n11.handle(right) -> n12.handle(bottom)
}
Install the MCP packagenpm install -g flowzap-mcpMCP documentation
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