business-operations

Subscription plan downgrade workflow with retention offer, feature restriction warning, data migration handling, and end-of-period scheduling.

Full FlowZap Code

Customer { # Customer
n1: circle label:"Start"
n2: rectangle label:"Request plan downgrade"
n3: rectangle label:"Review feature changes"
n4: diamond label:"Confirm downgrade?"
n5: rectangle label:"Receive downgrade confirmation"
n6: circle label:"End"
n1.handle(right) -> n2.handle(left)
n2.handle(bottom) -> RetentionFlow.n7.handle(top) [label="Process request"]
n3.handle(right) -> n4.handle(left)
n4.handle(right) -> n6.handle(left) [label="No - Keep plan"]
n4.handle(bottom) -> Billing.n14.handle(top) [label="Yes"]
n5.handle(right) -> n6.handle(left)
}
RetentionFlow { # Retention Flow
n7: rectangle label:"Check usage patterns"
n8: diamond label:"Heavy feature user?"
n9: rectangle label:"Offer discount to stay"
n10: rectangle label:"Show feature comparison"
n11: diamond label:"Accept offer?"
n12: rectangle label:"Apply retention discount"
n13: rectangle label:"Continue to downgrade"
n7.handle(right) -> n8.handle(left)
n8.handle(right) -> n9.handle(left) [label="Yes"]
n8.handle(bottom) -> n10.handle(top) [label="No"]
n9.handle(right) -> n11.handle(left)
n10.handle(top) -> Customer.n3.handle(bottom) [label="Review"]
n11.handle(right) -> n12.handle(left) [label="Yes"]
n11.handle(bottom) -> n13.handle(top) [label="No"]
n12.handle(top) -> Customer.n6.handle(bottom) [label="Retained"]
n13.handle(top) -> Customer.n3.handle(bottom) [label="Proceed"]
}
Billing { # Billing System
n14: rectangle label:"Calculate credit balance"
n15: rectangle label:"Schedule plan change"
n16: diamond label:"Immediate or end of period?"
n17: rectangle label:"Apply immediately"
n18: rectangle label:"Queue for period end"
n19: rectangle label:"Issue prorated credit"
n14.handle(right) -> n15.handle(left)
n15.handle(right) -> n16.handle(left)
n16.handle(right) -> n17.handle(left) [label="Immediate"]
n16.handle(bottom) -> n18.handle(top) [label="Period end"]
n17.handle(right) -> n19.handle(left)
n18.handle(bottom) -> Provisioning.n20.handle(top) [label="Scheduled"]
n19.handle(bottom) -> Provisioning.n20.handle(top) [label="Process"]
}
Provisioning { # Feature Provisioning
n20: rectangle label:"Disable premium features"
n21: rectangle label:"Update usage limits"
n22: rectangle label:"Send downgrade email"
n20.handle(right) -> n21.handle(left)
n21.handle(right) -> n22.handle(left)
n22.handle(top) -> Customer.n5.handle(bottom) [label="Complete"]
}

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