business-operations

Account deletion workflow with cancellation reason capture, retention offer, subscription termination, data cleanup, and confirmation email.

Full FlowZap Code

User { # User
n1: circle label:"Start"
n2: rectangle label:"Request account deletion"
n3: rectangle label:"Confirm via email link"
n4: rectangle label:"Download data export"
n5: rectangle label:"Receive deletion confirmation"
n6: circle label:"End"
n1.handle(right) -> n2.handle(left)
n2.handle(bottom) -> App.n7.handle(top) [label="Submit request"]
n3.handle(bottom) -> App.n10.handle(top) [label="Confirmed"]
n4.handle(right) -> n5.handle(left)
n5.handle(right) -> n6.handle(left)
}
App { # Application
n7: rectangle label:"Validate user identity"
n8: diamond label:"Active subscriptions?"
n9: rectangle label:"Send confirmation email"
n10: rectangle label:"Queue deletion job"
n11: rectangle label:"Generate data export"
n7.handle(right) -> n8.handle(left)
n8.handle(right) -> n9.handle(left) [label="No"]
n8.handle(bottom) -> Billing.n15.handle(top) [label="Yes - Cancel first"]
n9.handle(top) -> User.n3.handle(bottom) [label="Email sent"]
n10.handle(bottom) -> Backend.n12.handle(top) [label="Process"]
n11.handle(top) -> User.n4.handle(bottom) [label="Ready"]
}
Backend { # Backend
n12: rectangle label:"Anonymize user records"
n13: rectangle label:"Delete personal data"
n14: rectangle label:"Purge from backups"
n12.handle(right) -> n13.handle(left)
n13.handle(right) -> n14.handle(left)
n14.handle(top) -> App.n11.handle(bottom) [label="Complete"]
}
Billing { # Billing
n15: rectangle label:"Cancel active subscriptions"
n16: rectangle label:"Process final invoice"
n15.handle(right) -> n16.handle(left)
n16.handle(top) -> App.n9.handle(bottom) [label="Cleared"]
}

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