business-operations

Billing dispute workflow with dispute intake, transaction review, fraud analysis, resolution decision, and chargeback response handling.

Full FlowZap Code

Customer { # Customer
  n1: circle label:"Start"
  n2: rectangle label:"Submit dispute with evidence"
  n3: rectangle label:"Receive resolution notification"
  n4: diamond label:"Accept resolution?"
  n5: rectangle label:"Acknowledge closure"
  n6: circle label:"End"

  n1.handle(right) -> n2.handle(left)
  n2.handle(bottom) -> Support.n7.handle(top) [label="Open ticket"]
  n3.handle(right) -> n4.handle(left)
  n4.handle(right) -> n5.handle(left) [label="Yes"]
  n4.handle(bottom) -> Support.n12.handle(top) [label="No - Escalate"]
  n5.handle(right) -> n6.handle(left)
}
Support { # Support
  n7: rectangle label:"Log dispute details"
  n8: rectangle label:"Gather transaction history"
  n9: diamond label:"Clear billing error?"
  n10: rectangle label:"Issue refund or credit"
  n11: rectangle label:"Prepare denial explanation"
  n12: rectangle label:"Escalate to supervisor"

  n7.handle(right) -> n8.handle(left)
  n8.handle(bottom) -> Finance.n13.handle(top) [label="Request review"]
  n9.handle(right) -> n10.handle(left) [label="Yes"]
  n9.handle(bottom) -> n11.handle(top) [label="No"]
  n10.handle(top) -> Customer.n3.handle(bottom) [label="Approved"]
  n11.handle(top) -> Customer.n3.handle(bottom) [label="Denied"]
  n12.handle(bottom) -> Finance.n16.handle(top) [label="Review needed"]
}
Finance { # Finance
  n13: rectangle label:"Verify charges against records"
  n14: diamond label:"Discrepancy found?"
  n15: rectangle label:"Document findings"
  n16: rectangle label:"Manager review"
  n17: rectangle label:"Final decision"

  n13.handle(right) -> n14.handle(left)
  n14.handle(right) -> n15.handle(left) [label="Yes"]
  n14.handle(bottom) -> n15.handle(bottom) [label="No"]
  n15.handle(top) -> Support.n9.handle(bottom) [label="Report"]
  n16.handle(right) -> n17.handle(left)
  n17.handle(top) -> Customer.n3.handle(bottom) [label="Final resolution"]
}

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