Support Ticket Workflow
Customer support ticket workflow with auto-categorization, SLA tracking, agent assignment, escalation rules, and satisfaction survey.
Knowledge base management workflow with article creation, review approval, SEO optimization, version control, and search analytics tracking.
Author { # Content Author
n1: circle label:"Start"
n2: rectangle label:"Draft article content"
n3: rectangle label:"Add media attachments"
n4: rectangle label:"Receive publication notice"
n5: circle label:"End"
n1.handle(right) -> n2.handle(left)
n2.handle(right) -> n3.handle(left)
n3.handle(bottom) -> Review.n6.handle(top) [label="Submit"]
n4.handle(right) -> n5.handle(left)
}
Review { # Editorial Review
n6: rectangle label:"Check content accuracy"
n7: rectangle label:"Review SEO optimization"
n8: diamond label:"Content quality?"
n9: rectangle label:"Approve for publication"
n10: rectangle label:"Request revisions"
n11: rectangle label:"Reject article"
n6.handle(right) -> n7.handle(left)
n7.handle(right) -> n8.handle(left)
n8.handle(right) -> n9.handle(left) [label="Approved"]
n8.handle(bottom) -> n10.handle(top) [label="Needs work"]
n8.handle(left) -> n11.handle(top) [label="Rejected"]
n9.handle(bottom) -> CMS.n12.handle(top) [label="Publish"]
n10.handle(top) -> Author.n2.handle(bottom) [label="Revise"]
n11.handle(top) -> Author.n5.handle(bottom) [label="Closed"]
}
CMS { # Content Management System
n12: rectangle label:"Assign categories and tags"
n13: rectangle label:"Generate URL slug"
n14: rectangle label:"Index for search"
n15: rectangle label:"Publish to live site"
n16: diamond label:"Featured article?"
n17: rectangle label:"Add to homepage"
n18: rectangle label:"Standard listing"
n12.handle(right) -> n13.handle(left)
n13.handle(right) -> n14.handle(left)
n14.handle(right) -> n15.handle(left)
n15.handle(right) -> n16.handle(left)
n16.handle(right) -> n17.handle(left) [label="Yes"]
n16.handle(bottom) -> n18.handle(top) [label="No"]
n17.handle(top) -> Author.n4.handle(bottom) [label="Published"]
n18.handle(top) -> Author.n4.handle(bottom) [label="Published"]
}Customer support ticket workflow with auto-categorization, SLA tracking, agent assignment, escalation rules, and satisfaction survey.
A/B test setup workflow with hypothesis definition, variant creation, traffic allocation, statistical analysis, and winner deployment.
Account deletion workflow with cancellation reason capture, retention offer, subscription termination, data cleanup, and confirmation email.
API key rotation workflow with new key generation, dual-key transition period, client notification, old key deprecation, and audit logging.
Billing dispute workflow with dispute intake, transaction review, fraud analysis, resolution decision, and chargeback response handling.
Cohort analysis workflow with user segmentation by signup date, retention curve calculation, LTV projection, and behavioral pattern identification.