Support Ticket Workflow
business-operations
Customer support ticket workflow with auto-categorization, SLA tracking, agent assignment, escalation rules, and satisfaction survey.
Knowledge Base Workflow
business-operations
Knowledge base management workflow with article creation, review approval, SEO optimization, version control, and search analytics tracking.
Full FlowZap Code
Author { # Content Author
n1: circle label:"Start"
n2: rectangle label:"Draft article content"
n3: rectangle label:"Add media attachments"
n4: rectangle label:"Receive publication notice"
n5: circle label:"End"
n1.handle(right) -> n2.handle(left)
n2.handle(right) -> n3.handle(left)
n3.handle(bottom) -> Review.n6.handle(top) [label="Submit"]
n4.handle(right) -> n5.handle(left)
}
Review { # Editorial Review
n6: rectangle label:"Check content accuracy"
n7: rectangle label:"Review SEO optimization"
n8: diamond label:"Content quality?"
n9: rectangle label:"Approve for publication"
n10: rectangle label:"Request revisions"
n11: rectangle label:"Reject article"
n6.handle(right) -> n7.handle(left)
n7.handle(right) -> n8.handle(left)
n8.handle(right) -> n9.handle(left) [label="Approved"]
n8.handle(bottom) -> n10.handle(top) [label="Needs work"]
n8.handle(left) -> n11.handle(top) [label="Rejected"]
n9.handle(bottom) -> CMS.n12.handle(top) [label="Publish"]
n10.handle(top) -> Author.n2.handle(bottom) [label="Revise"]
n11.handle(top) -> Author.n5.handle(bottom) [label="Closed"]
}
CMS { # Content Management System
n12: rectangle label:"Assign categories and tags"
n13: rectangle label:"Generate URL slug"
n14: rectangle label:"Index for search"
n15: rectangle label:"Publish to live site"
n16: diamond label:"Featured article?"
n17: rectangle label:"Add to homepage"
n18: rectangle label:"Standard listing"
n12.handle(right) -> n13.handle(left)
n13.handle(right) -> n14.handle(left)
n14.handle(right) -> n15.handle(left)
n15.handle(right) -> n16.handle(left)
n16.handle(right) -> n17.handle(left) [label="Yes"]
n16.handle(bottom) -> n18.handle(top) [label="No"]
n17.handle(top) -> Author.n4.handle(bottom) [label="Published"]
n18.handle(top) -> Author.n4.handle(bottom) [label="Published"]
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