business-operations

Community content moderation workflow with AI auto-flagging, user reports, human review queue, action enforcement, and appeals handling.

Full FlowZap Code

User { # User
n1: circle label:"Start"
n2: rectangle label:"Report content or user"
n3: rectangle label:"Receive moderation outcome"
n4: diamond label:"Appeal decision?"
n5: rectangle label:"Submit appeal with reason"
n6: circle label:"End"
n1.handle(right) -> n2.handle(left)
n2.handle(bottom) -> AutoMod.n7.handle(top) [label="Flag content"]
n3.handle(right) -> n4.handle(left)
n4.handle(right) -> n6.handle(left) [label="No"]
n4.handle(bottom) -> n5.handle(top) [label="Yes"]
n5.handle(bottom) -> HumanMod.n15.handle(top) [label="Review appeal"]
}
AutoMod { # Auto Moderation
n7: rectangle label:"Scan content with AI"
n8: diamond label:"Violates policy?"
n9: rectangle label:"Auto-remove content"
n10: rectangle label:"Mark as safe"
n11: diamond label:"Confidence high?"
n7.handle(right) -> n8.handle(left)
n8.handle(right) -> n11.handle(left) [label="Yes"]
n8.handle(bottom) -> n10.handle(top) [label="No"]
n11.handle(right) -> n9.handle(left) [label="Yes"]
n11.handle(bottom) -> HumanMod.n12.handle(top) [label="No - Escalate"]
n9.handle(top) -> User.n3.handle(bottom) [label="Removed"]
n10.handle(top) -> User.n3.handle(bottom) [label="Approved"]
}
HumanMod { # Human Moderator
n12: rectangle label:"Review flagged content"
n13: diamond label:"Policy violation?"
n14: rectangle label:"Apply appropriate action"
n15: rectangle label:"Review appeal case"
n16: diamond label:"Overturn decision?"
n17: rectangle label:"Restore content"
n12.handle(right) -> n13.handle(left)
n13.handle(right) -> n14.handle(left) [label="Yes"]
n13.handle(bottom) -> AutoMod.n10.handle(bottom) [label="No"]
n14.handle(top) -> User.n3.handle(bottom) [label="Action taken"]
n15.handle(right) -> n16.handle(left)
n16.handle(right) -> n17.handle(left) [label="Yes"]
n16.handle(bottom) -> User.n6.handle(top) [label="No - Upheld"]
n17.handle(top) -> User.n3.handle(bottom) [label="Restored"]
}

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