Flux de support : appliquer le protocole d'accueil et de service standard, puis escalader au niveau 2 lorsque la voie standard ne résout pas la demande.

Code FlowZap complet

Copiez et collez le code FlowZap suivant dans un projet de votre compte FlowZap pour voir ce diagramme.

CustomerInitiation { # CustomerInitiation
  n1: circle label:"Customer Contact Initiated"
  n2: rectangle label:"Follow Standard Greeting Protocol"
  n3: rectangle label:"Identify Customer Needs"
  n4: diamond label:"Standard Service Path?"
  n5: rectangle label:"Route to Specialized Team"
  n6: circle label:"Service Path Defined"
  n4.handle(right) -> n6.handle(left) [label="Yes"]
  n1.handle(right) -> n2.handle(left)
  n2.handle(right) -> n3.handle(left)
  n3.handle(right) -> n4.handle(left)
  n5.handle(right) -> n6.handle(bottom)
  n4.handle(bottom) -> n5.handle(left) [label="No"]
  n6.handle(right) -> ServiceExecution.n7.handle(left)
}

ServiceExecution { # ServiceExecution
  n7: rectangle label:"Execute Standard Service Protocol"
  n8: rectangle label:"Log All Interactions & Outcomes"
  n9: diamond label:"Issue Resolved?"
  n10: rectangle label:"Escalate to Tier 2 Support"
  n11: circle label:"Service Complete"
  n9.handle(right) -> n11.handle(left) [label="Yes"]
  n9.handle(bottom) -> n10.handle(top) [label="No"]
  n8.handle(right) -> n9.handle(left)
  n10.handle(left) -> n8.handle(bottom)
  n7.handle(right) -> n8.handle(left)
}

Installer le paquet MCPnpm install -g flowzap-mcpDocumentation MCP

Modèles associés