logistics

Customer returns processing workflow with RMA generation, return receipt, quality inspection, disposition decision, and refund or exchange processing.

Full FlowZap Code

Customer { # Customer
n1: circle label:"Start"
n2: rectangle label:"Request return authorization"
n3: rectangle label:"Ship item back"
n4: rectangle label:"Receive refund or replacement"
n5: circle label:"End"
n1.handle(right) -> n2.handle(left)
n2.handle(bottom) -> CustomerService.n6.handle(top) [label="RMA request"]
n3.handle(bottom) -> Warehouse.n13.handle(top) [label="Package shipped"]
n4.handle(right) -> n5.handle(left)
}
CustomerService { # Customer Service
n6: rectangle label:"Verify order details"
n7: diamond label:"Within return window?"
n8: rectangle label:"Generate RMA number"
n9: rectangle label:"Deny return request"
n10: rectangle label:"Email return label"
n11: diamond label:"Prepaid return?"
n12: rectangle label:"Charge return shipping"
n6.handle(right) -> n7.handle(left)
n7.handle(right) -> n8.handle(left) [label="Yes"]
n7.handle(bottom) -> n9.handle(top) [label="No"]
n8.handle(right) -> n11.handle(left)
n9.handle(top) -> Customer.n5.handle(bottom) [label="Denied"]
n11.handle(right) -> n10.handle(left) [label="Yes"]
n11.handle(bottom) -> n12.handle(top) [label="No"]
n10.handle(top) -> Customer.n3.handle(bottom) [label="Label sent"]
n12.handle(top) -> Customer.n3.handle(bottom) [label="Pay shipping"]
}
Warehouse { # Warehouse
n13: rectangle label:"Receive returned package"
n14: rectangle label:"Inspect item condition"
n15: diamond label:"Item condition?"
n16: rectangle label:"Return to inventory"
n17: rectangle label:"Process as defective"
n18: rectangle label:"Flag as damaged by customer"
n13.handle(right) -> n14.handle(left)
n14.handle(right) -> n15.handle(left)
n15.handle(right) -> n16.handle(left) [label="Like new"]
n15.handle(bottom) -> n17.handle(top) [label="Defective"]
n15.handle(left) -> n18.handle(top) [label="Damaged"]
n16.handle(bottom) -> Refunds.n19.handle(top) [label="Full refund"]
n17.handle(bottom) -> Refunds.n19.handle(top) [label="Full refund"]
n18.handle(bottom) -> Refunds.n22.handle(top) [label="Partial refund"]
}
Refunds { # Refunds Processing
n19: rectangle label:"Calculate refund amount"
n20: rectangle label:"Process refund to payment method"
n21: rectangle label:"Update order status"
n22: rectangle label:"Apply restocking fee"
n19.handle(right) -> n20.handle(left)
n20.handle(right) -> n21.handle(left)
n21.handle(top) -> Customer.n4.handle(bottom) [label="Refund issued"]
n22.handle(right) -> n20.handle(top)
}

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