Support triage pipeline (Zendesk → Jira → Slack)
Quick summary
Trigger
Zendesk - Create Ticket
Steps
4
Step outline
Zendesk - Create Ticket → Route by topic → Jira - Update an Issue → Slack - Create Message
Lanes
2
Integrations
Jira, Slack, Zendesk
FlowZap Code
supportDesk { # SupportDesk
n1: rectangle label:"Zendesk - Create Ticket" system:"Zendesk"
n2: diamond label:"Route by topic" system:"Zendesk"
n1.handle(right) -> n2.handle(left)
}
engineering { # Engineering
n3: rectangle label:"Jira - Update an Issue" system:"Jira"
n4: rectangle label:"Slack - Create Message" system:"Slack"
n2.handle(right) -> engineering.n3.handle(left) [label="Bug"]
n3.handle(right) -> n4.handle(left)
}