A Make.com automation scenario that routes incoming Zendesk support tickets to Jira based on topic classification, creating engineering issues for bug reports and feature requests. A Slack notification alerts the triage team when a new Jira ticket is created, streamlining the handoff between customer support and engineering.

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supportDesk { # SupportDesk
n1: rectangle label:"Zendesk - Create Ticket" system:"Zendesk"
n2: diamond label:"Route by topic" system:"Zendesk"
n1.handle(right) -> n2.handle(left)
}

engineering { # Engineering
n3: rectangle label:"Jira - Update an Issue" system:"Jira"
n4: rectangle label:"Slack - Create Message" system:"Slack"
n2.handle(right) -> engineering.n3.handle(left) [label="Bug"]
n3.handle(right) -> n4.handle(left)
}

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