SMS support intake (Twilio → Zendesk → Slack)
Résumé rapide
Déclencheur
Twilio - Create Call
Étapes
3
Twilio - Create Call → Zendesk - Create Ticket → Slack - Create Message
Lanes
2
Intégrations
Slack, Twilio, Zendesk
Code FlowZap
sms { # Sms
n1: rectangle label:"Twilio - Create Call" system:"Twilio"
n2: rectangle label:"Zendesk - Create Ticket" system:"Zendesk"
n1.handle(right) -> n2.handle(left)
}
support { # Support
n3: rectangle label:"Slack - Create Message" system:"Slack"
n2.handle(bottom) -> support.n3.handle(top) [label="Ticket created"]
}