Discord support triage (Discord → classify → IF → Slack + audit)
快速摘要
触发器
Discord - New Message in #support
步骤
6
流程
Discord - New Message in #support → Code - Detect urgency + extract context → IF: Urgent? → Slack - Escalate to #support-leads → Google Sheets - Append Row (Discord triage log)
泳道
4
集成
Discord, Google Sheets, n8n, Slack
FlowZap 代码
community { # Community
n1: rectangle label:"Discord - New Message in #support" system:"Discord"
n2: rectangle label:"Code - Detect urgency + extract context" system:"n8n"
n1.handle(right) -> n2.handle(left) [label="Message"]
}
decision { # Decision
n3: diamond label:"IF: Urgent?" system:"n8n"
community.n2.handle(right) -> decision.n3.handle(left) [label="Score"]
}
notify { # Notify
n4: rectangle label:"Slack - Escalate to #support-leads" system:"Slack"
n5: rectangle label:"Slack - Post Normal Queue Note" system:"Slack"
decision.n3.handle(right) -> notify.n4.handle(left) [label="Yes"]
decision.n3.handle(bottom) -> notify.n5.handle(top) [label="No"]
}
audit { # Audit
n6: rectangle label:"Google Sheets - Append Row (Discord triage log)" system:"Google Sheets"
notify.n4.handle(bottom) -> audit.n6.handle(top) [label="Log"]
notify.n5.handle(bottom) -> audit.n6.handle(top) [label="Log"]
}