An n8n workflow automation that monitors a Discord #support channel, extracts context and urgency from each message, and routes requests through IF-based priority classification. Urgent issues are escalated to a Slack #support-leads channel for immediate response, while standard requests enter the normal queue. All triage decisions are logged to Google Sheets for community support analytics.

完整 FlowZap 代码

将以下 FlowZap 代码复制并粘贴到您的 FlowZap 账户的项目中，即可查看此模板图。

community { # Community
n1: rectangle label:"Discord - New Message in #support" system:"Discord"
n2: rectangle label:"Code - Detect urgency + extract context" system:"n8n"
n1.handle(right) -> n2.handle(left) [label="Message"]
}

decision { # Decision
n3: diamond label:"IF: Urgent?" system:"n8n"
community.n2.handle(right) -> decision.n3.handle(left) [label="Score"]
}

notify { # Notify
n4: rectangle label:"Slack - Escalate to #support-leads" system:"Slack"
n5: rectangle label:"Slack - Post Normal Queue Note" system:"Slack"
decision.n3.handle(right) -> notify.n4.handle(left) [label="Yes"]
decision.n3.handle(bottom) -> notify.n5.handle(top) [label="No"]
}

audit { # Audit
n6: rectangle label:"Google Sheets - Append Row (Discord triage log)" system:"Google Sheets"
notify.n4.handle(bottom) -> audit.n6.handle(top) [label="Log"]
notify.n5.handle(bottom) -> audit.n6.handle(top) [label="Log"]
}

相关模板