账单争议工作流
business-operations
账单争议工作流，包括争议接收、交易审查、欺诈分析、解决决策和退款响应处理。
完整 FlowZap 代码
Customer { # Customer
n1: circle label:"Start"
n2: rectangle label:"Submit dispute with evidence"
n3: rectangle label:"Receive resolution notification"
n4: diamond label:"Accept resolution?"
n5: rectangle label:"Acknowledge closure"
n6: circle label:"End"
n1.handle(right) -> n2.handle(left)
n2.handle(bottom) -> Support.n7.handle(top) [label="Open ticket"]
n3.handle(right) -> n4.handle(left)
n4.handle(right) -> n5.handle(left) [label="Yes"]
n4.handle(bottom) -> Support.n12.handle(top) [label="No - Escalate"]
n5.handle(right) -> n6.handle(left)
}
Support { # Support
n7: rectangle label:"Log dispute details"
n8: rectangle label:"Gather transaction history"
n9: diamond label:"Clear billing error?"
n10: rectangle label:"Issue refund or credit"
n11: rectangle label:"Prepare denial explanation"
n12: rectangle label:"Escalate to supervisor"
n7.handle(right) -> n8.handle(left)
n8.handle(bottom) -> Finance.n13.handle(top) [label="Request review"]
n9.handle(right) -> n10.handle(left) [label="Yes"]
n9.handle(bottom) -> n11.handle(top) [label="No"]
n10.handle(top) -> Customer.n3.handle(bottom) [label="Approved"]
n11.handle(top) -> Customer.n3.handle(bottom) [label="Denied"]
n12.handle(bottom) -> Finance.n16.handle(top) [label="Review needed"]
}
Finance { # Finance
n13: rectangle label:"Verify charges against records"
n14: diamond label:"Discrepancy found?"
n15: rectangle label:"Document findings"
n16: rectangle label:"Manager review"
n17: rectangle label:"Final decision"
n13.handle(right) -> n14.handle(left)
n14.handle(right) -> n15.handle(left) [label="Yes"]
n14.handle(bottom) -> n15.handle(bottom) [label="No"]
n15.handle(top) -> Support.n9.handle(bottom) [label="Report"]
n16.handle(right) -> n17.handle(left)
n17.handle(top) -> Customer.n3.handle(bottom) [label="Final resolution"]
}